Return & Refund Policy – KidsMartX

Thank you for shopping with KidsMartX. We value your trust and aim to deliver the highest standards in quality, safety, and service. Please review our policies below before placing your order.

💳 Payment

We currently accept the following payment methods:

• Debit Cards

• Credit Cards

• UPI

• Net Banking

• Digital Wallets

All payments are securely processed through trusted payment gateways.

🚚 Shipping & Returns

KidsMartX ships within India only and partners with reputable courier companies for timely delivery.

• You will receive an email and/or SMS with your tracking details once your order is dispatched.

• Orders are usually delivered within 2–7 working days, depending on your location.

• While we make every effort to ensure timely delivery, KidsMartX cannot be held responsible for delays caused by natural disasters, strikes, bank holidays, or other circumstances beyond our control.

🚛 Shipping Charges

• Standard shipping is free on all orders.

• Express delivery, if requested, will be charged as per actual courier rates.

❌ Cancellations

Orders cannot be cancelled or modified once dispatched.
To cancel an order before dispatch, please email us at info@kidsmartx.com with your order number.

🔁 Returns & Exchanges

Due to hygiene and safety concerns, especially for baby and kids’ products, KidsMartX follows a strict no-exchange and no-refund policy across the website.

This ensures that every product you receive is:

• Fresh

• Original

• Unopened

• Of High Quality

This is our commitment to customer safety and trust in a market where product handling is critical.

If you believe your case qualifies for a genuine exchange, please contact us at info@kidsmartx.com within 3 days of receiving your order. All such requests will be reviewed on a case-by-case basis.

💸 Refunds

For any approved return:

• Refunds will be processed only after the product is received back in its original condition.

• Refunds will be issued as store credit with lifetime validity.

• Cash refunds are not applicable unless specifically approved by KidsMartX management.

🧊 Damaged Products

If you receive a product that is damaged in transit, please email us at info@kidsmartx.com within 3 working days of delivery.

Make sure to:

1. Mention your order number

2. Attach clear photos of the damaged item and packaging

Our team will assist you promptly and ensure a resolution is provided.

📞 Contact Us

For any questions or assistance, you can contact us:

📩 Email: info@kidsmartx.com
🕒 Support Hours: Monday to Saturday, 11:30 AM – 6:00 PM